Hey there! Remember the last time you reached out to a company and got a robotic reply? Yeah, we hate that too. At xiaoohenppddmm Holdings, every message is read by a real person—often by our founder, who still replies to emails late at night with a cup of coffee in hand. It’s a habit from the early days when we were just a tiny team working out of a shared space in Mexico City.
Honestly, we’ve built this brand on feedback. That one time a customer suggested a tweak to our packaging? We tried it the next week, and it became our bestseller. So whether you’ve got a question, a rant, or just want to chat about your latest order, we’re all ears.
“Wait, no contact form?” Nope. We ditched it last year after realizing half the messages got lost in spam filters. Now, just hit reply to any order confirmation email, or use the address above. Old-school? Maybe. Effective? Absolutely.
We tested it for 3 months, but honestly? It felt like texting a ghost. If you really prefer chat, ping us on Instagram @xiaoohenppddmm—our social media team is borderline obsessive about response times.
P.S. Found a typo on our site? Tell us! We’ll send you a discount code. (Seriously. Our web developer owes us coffee for every bug.)
