At xiaoohenppddmm Holdings, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds. Please read this document carefully before initiating any return or refund request.
You may cancel your order at any time before it has been shipped. To cancel an order, please contact our customer service team immediately. Once your cancellation request is verified, we will process a full refund to your original payment method within 3-5 business days. Please note that orders already in transit cannot be canceled, and you will need to follow our standard return process after receiving the item.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be rejected or subject to a partial refund at our discretion.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. All returned items must include this RMA number clearly marked on the outside of the package. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Upon receipt and inspection of your returned item, we will send you an email notification confirming the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. Please note that depending on your financial institution, it may take additional time for the refund to appear on your account statement.
Refunds will be issued for the purchase price of the returned item(s). Original shipping charges are non-refundable except in cases where the return is due to our error. If you received a discount or promotion on your original purchase, the refund amount will reflect the actual price paid after discounts.
If you haven't received your refund within the specified timeframe, please first check your bank account or credit card statement again. Some financial institutions may require additional processing time before posting the refund to your account.
If you still have not received your refund after this period, please contact your bank or credit card company directly, as they may be holding the funds pending confirmation. If this does not resolve the issue, please contact our customer service team with details of your purchase and refund request for further investigation.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: xiaoohenppddmm Holdings
Address: Calle Monte Albán 327, Colonia Nápoles, 03810 Ciudad de México, Mexico
Phone: +52 55 6789 4321
Email: [email protected]
